Delivery Information

Delivery Methods & Timings


Timing

Packages are generally dispatched within 3 working days after receipt of  payment and are shipped via courier with tracking Numbers.Delivery timing are vary base on the locations of the buyers as follow:


AreaLead Time
West Malaysia3 working days
East Malaysia3-5 working days


Shipping Fees

Shipping fees include handling and packing fees as well as postage costs. All shipping fees vary according to total weight and size of the shipment. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed


Packaging

Boxes are well-sized to ensure that your items are well-protected.


Delivery Disclaimer

  1. We do not commit and guarantee to any fixed time delivery.
  2. Carsuka reserves the right to reschedule delivery dates arising from calamity such as floods, heavy rains, and other natural disasters.
  3. Carsuka strives to ensure that your gifts are delivered on time to the right location. However, Carsuka does not guarantee delivery to recipients directly in the following areas:
    • Army / Airforce / Naval Bases / Police Quarters
    • Government / Secure Buildings / Astro
    • MAS Buildings / Complex / Cargo
    • Secluded / Remote Areas
  4. In the event that we are unable to deliver to the above areas, Carsuka will either deliver to the person or location responsible (eg. Guardhouses, security counters, and receptions). However, given that the recipients’ mobile phone numbers are provided we will notify them or request the recipient to collect directly from our delivery team.


East Malaysia AirFreight shipment

International Air Transport Association ( IATA) has classified Engine Oil as "Dangerous Goods" due to its flammable liquid properties. Hence, we regret to inform that the courier price to East Malaysia will be much higher as "Dangerous Goods" require special packaging and arrangement in AirFreight shipment.


Contact Details and Damaged Items in Transport

If you have any questions about the delivery and shipment or your order; and if there is any damage to the packaging on delivery, please contact us immediately at 03-80791527 or info@carsuka.com